Thank you for shopping at uujxx.com. We want to ensure your complete satisfaction with your purchase. If you are not entirely satisfied with your order, we offer a refund and returns policy subject to the following terms and conditions:
1. Eligibility for Returns:
-Product Quality Issues: If upon receiving the product, it does not function, or if it arrives damaged during shipping, rendering it unusable, we offer either a replacement or a full refund. We will cover the shipping costs for the return of the faulty product.
-Unwanted or Ordered Incorrectly: To be eligible for a return, the item must be unused, in its original condition, and in the original packaging.You will be responsible for the return shipping cost of the merchandise.
– Returns must be initiated within 14 days of the delivery date. After this period, we will not accept returns or process refunds.
2. Return Process:
– To initiate a return, please contact our customer support team or submit a return request through your uujxx.com account.
– Provide your order details, including the order number, item(s) to be returned, and the reason for the return.
– Our customer support team will guide you through the return process, providing you with the necessary instructions and any required return authorization.
3. Return Shipping:
– You are responsible for the cost of return shipping unless the return is due to a defective or incorrect item received. If the product is returned or exchanged due to defective or incorrect reasons, we will be responsible for the full shipping cost.
– We recommend using a trackable shipping method and insuring the package to ensure that it reaches us safely.
4. Inspection and Refunds:
– Once we receive your returned item, our team will inspect it to ensure it meets the eligibility criteria mentioned in Section 1.
– If the return is approved, we will initiate the refund process. Refunds will be issued using the original payment method, excluding any shipping charges.
– We will initiate a refund within 48 hours. Please allow for processing time, which may vary depending on your payment provider.
5. Non-Returnable Items:
– Certain items are non-returnable, including but not limited to software, downloadable products, special order items, and items marked as “Final Sale” or “Non-Returnable” on our website.
– Consumable products, such as fluids, chemicals, and batteries, are also non-returnable for safety and health reasons.
6. Damaged or Defective Items:
– If you receive a damaged or defective item, please contact us immediately. Provide us with details and, if possible, include photographs of the damaged or defective product.
– We will assess the situation and determine the appropriate course of action, which may include providing a replacement or issuing a refund.
7. Exchanges:
– We do not offer direct exchanges. If you wish to exchange an item, you can return it following the return process and place a new order for the desired item.
8. Limitations:
– We reserve the right to refuse any returns that do not meet the eligibility criteria mentioned in Section 1 or if the return process is not followed.
– We are not responsible for any damage or loss that occurs during the return shipping process.
9. Changes to the Policy:
– We may update or modify this Refund and Returns Policy from time to time. Any changes will be effective immediately upon posting on our website. Please review this policy periodically to stay informed about any updates.
If you have any questions or require further assistance regarding our refund and returns policy, please contact our customer support team. We are dedicated to resolving any concerns and ensuring your satisfaction with our products and services.